Customer Service

What kind of support is provided while building my site?
Lang Design, Inc., prides ourselves on our customer support. We also offer 24/7 technical support.  We are always ready to answer any questions you may have, and we answer your questions efficiently, courteously, and in a timely manner.

What type of support will be provided after my site has launched?
Lang Design, Inc., views you as our partner, and you will receive premium Web site and technical support whenever you need it.

Who will be taking care of me during the site-building process?
Once your site moves into the build stage, you will have a project manager assigned to your project, meaning you will deal with one person assigned to your project.  Our project managers are trained to follow your project each step of the way to ensure that your project is well taken care of and completed on time and within budget. Our project manager is always available to help you with any questions you may have, and will keep you updated on the progress of your site at all times.

If you decide you would like to discuss a web site design proposal for your company, contact us by completing the online form from our Web site under “contact us“, or simply call us at 302.838.9448. We will arrange to meet with you, or your representative, and talk about: your web site goals and expectations, what existing web sites you find appealing, site maintenance (site updates), and promotion.

Once we enter into a contract, we schedule a meeting with the client to review the site development schedule, the specifications of the site, the submission guidelines and timeline. You will be furnished with a booklet that outlines our guidelines and processing procedures. We will ask that you identify a project coordinator from your company who will be our primary contact during the development process.

Once the client has furnished all of the Web site content, a site design (including layout/navigation) will be developed and approved by the client. During the design process, your company will be able to monitor the development of your web site via our online monitoring area.